THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANIZATIONAL PERFORMANCE IN THE BANKING INDUSTRY:A CASE STUDY OF ECOBANK NIGERIA LIMITED

Uchechi Chioma Onokala, OLADIPUPO STEPHEN MALACHI

Abstract


The study examined the impact of training and development on organizational productivity using Ecobank Nigeria LTD as a case study. The study adopted Descriptive Research Design in collecting primary data which was processed using Statistical package for social sciences (SPSS) .Pearson moment correlation was adopted in analysing the collected data with the aid of questionnaire. The results of the analyzed data showed positive correlation between training and development and employee’s innovation on the job. It was also found that there was strong positive correlation between training and development and completion of tasks by Employees. The result of the analyzed data showed positive correlation between training and development and improvement in the quality of services .The analyzed data showed positive relationship between training and development and employees effectiveness. The findings showed that the training that employees of the organization received improves their technical competencies for improving on the job. It also showed that through training and development of employees  significantly improves the quality of service in the organization, it makes employees more efficient on their jobs. The results further revealed that  training and development significantly improves employee’s effectiveness, innovation and completion of tasks. It is recommended that training of staff should be accompanied with motivation, positive leadership style, good structure , best management principles and practices and that training and development should be a strategy and priority of top management.

 


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