CORPORATE GOVERNANCE PRACTICES & EMPLOYEE LOYALTY OF GHANAIAN BANKS

Yusheng Kong, Moses Nii Akwei Mingle, Victoria Ammah, Mandella Bonsu Osei-Assibey

Abstract


The banking industry in Ghana has witnessed many collapses in some banks recently. This has led to insecurity among employees and therefore causing them to jump from one bank to the other as long as they could be assured of job security and better benefits. Lately, it has become the debate of researchers that high rate of failures and breakdown in firms is because of bad corporate governance practices. These failures and breakdown have led to empirical research into corporate governance. Due to this, the study seeks to find out employees level of satisfaction with corporate governance practices in their banks and the relationship or influence of these governance practices on their loyalty. Structured survey questionnaires were utilized to assisting the collection of information from the sampled participants. The participant for the study included one hundred and sixty-eight (168) respondents from the selected banks in Ghana. At the end of the survey, recruitment and selection procedures accounted for the highest mean rating with others like development and training opportunities, employee appraisal system, health and safety management etc. following as governance practices that employees are satisfied with. Regarding how these practices affect their loyalty, recruitment & selection procedure still emerged with the highest mean rating and salaries & wages administration followed with a very close margin. Details are discussed in this study.

 


Full Text:

PDF

References


REFERENCES

*SK Aityan, T. G. (2011). "Challenges of Employee Loyalty in Corporate America" Business and Economics Journal Vol. 2011(BEJ-55).

Amos, E. A. a. W., B.L. (2008). "An Analysis of the Relation between Employee-Organization Value Congruence and Employee Attitudes." The Journal of Psychology 142: 615-631.

ARTHUR, E. E. (2015). CORPORATE GOVERNANCE AND PERFORMANCE OF BANKS IN GHANA Master of Business Administration (Finance), KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY COLLEGE OF ARTS AND SOCIAL SCIENCES SCHOOL OF BUSINESS

Auer Antoncic, J. and B. Antoncic (2011). "Employee satisfaction, intrapreneurship and firm growth: a model." Industrial Management & Data Systems 111(4): 589-607.

Bloemer, J. and G. Odekerken‐Schröder (2006). "The role of employee relationship proneness in creating employee loyalty." International Journal of Bank Marketing 24(4): 252-264.

Boichuk, J. and B. Menguc (2013). "Engaging Dissatisfied Retail Employees to Voice Promotive Ideas: The Role of Continuance Commitment" Journal of Retailing 89(2): 207-218.

Elegido, J. M. (2013). "Does It Make Sense to Be a Loyal Employee?" Journal of Business Ethics 116(Number 3): Page 495

Emilia Peni a, b., *, Sami Vähämaa a,b (2011). "DID GOOD CORPORATE GOVERNANCE IMPROVE BANK PERFORMANCE DURING THE FINANCIAL CRISIS?œ " Financial Services Research.

Ericsson, A. (2018). Organizational Culture and Employee Loyalty : The Case of IKEA. Independent thesis Advanced level (degree of Master (One Year)) Student thesis.

Ghana, B. o. (2018). THE BANKING BUSINESS - CORPORATE GOVERNANCE DIRECTIVE 2018 B. A. S. D.-T. I. R. U. T. B. A. S. D.-T. I. A. A. 930)

Jauch, L. R., Glueck, W. F., & Osborn, R. N. (1978). "Organizational loyalty, professional commitment, and academic research productivity." Academy of Management Journal 21(1: 84-92.

Josée Bloemer, G. O. S. (2006). "The role of employee relationship proneness in creating employee loyalty"." International Journal of Bank Marketing Vol. 24(4): pp.252-264.

Judge, L. M. S. T. A. (2004). "Employee attitudes and job satisfaction" Wiley InterScience Vol. 43(No. 4, P): Pp. 395–407.

Keeling, K. A. M., Peter J.; Sadhu, Henna. (03.2013). "Staff Word-of-Mouth (SWOM) and retail employee recruitment." Journal of Retailing Vol. 89(No. 1): p. 88-104.

Lages, M. and K. Jaworska (2012). "How Predictable are "Spontaneous Decisions" and "Hidden Intentions"? Comparing Classification Results Based on Previous Responses with Multivariate Pattern Analysis of fMRI BOLD Signals." Frontiers in psychology 3: 56-56.

M., B. J. M. and O.-S. G. J. (2002). "Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors." Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behaviour 15: 68-80.

Meyer, A. a. (2007). "Model of organisational commitment: measurement issues." The Icfai Journal of Organizational Behavior, Vol. VI, (No. 4).

Meyer, N. J. A. J. P. (March 1990). "The measurement and antecedents of affective, continuance and normative commitment to the organization." Journal of Occupational and Organizational Psychology Volume63,( Issue1): Pages 1-18.

Narteh, B. and R. Odoom (2015). Does Internal Marketing Influence Employee Loyalty? Evidence From the Ghanaian Banking Industry.

Nmai, B. N. and E. Delle (2014). "Good Corporate Governance and Employee Job Satisfaction: Empirical Evidence from the Ghanaian Telecommunication Sector." International Journal of Humanities and Social Science 4(13).

Oman, C. P. (2001). "Corporate Governance and National Development."

Palmrose, Z.-V. (2013). "PCAOB Audit Regulation a Decade after SOX: Where It Stands and What the Future Holds." Accounting Horizons 27(4): 775-798.

Parker, S. (2006). "Principles and Practice." International Federation of Library Associations 32(3): 179-180.

Percy, T. L. H. (2015). "Earnings management and the role of the audit committee: an investigation of the influence of cross-listing and government officials on the audit committee." Journal of Management & Governance 19(1): 197-227.

Xie, M. X. a. B. ( 2011). "Managing the Hierarchical Career Plateau in the Employee Development" 2011 International Conference on Information Technology, Computer Engineering and Management Sciences (ICM 2011)(ICM), Nanjing, Jiangsu,(Sept. 24, 2011 to Sept. 25, 2011): pp. 42-45.

YSTEM, B. O. O. G. O. O. T. F. E. R. E. S. (2010). 97th Annual Report Washington DC.


Refbacks

  • There are currently no refbacks.